Refund policy
RETURN & REFUND POLICY
Last updated: September 29, 2026
At LUMORA, we want you to feel confident when purchasing from us. If your order is not the right fit or does not meet your expectations, you may request a return in accordance with the conditions below.
RETURN WINDOW
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
• Be unworn and unused
• Be in its original condition
• Have all original tags and packaging attached
• Be free from marks, stains, odors, or signs of wear
• Include the original shoe box and packaging materials
Shoes that have been worn outdoors, damaged, altered, or returned without their original packaging may not be accepted.
HOW TO REQUEST A RETURN
Before sending anything back, please contact us at:
ozkandongez7@gmail.com
Please include:
• Your order number
• Your full name
• The reason for the return
• Photos of the product if requested by our team
Do not send a return package before receiving return instructions from LUMORA.
RETURN SHIPPING COST
Customers are responsible for return shipping costs.
The original standard shipping cost paid by LUMORA is not refundable where the customer is returning an item for reasons such as change of mind, incorrect size selection, or personal preference.
If an item is received damaged, defective, or materially different from the product ordered, please contact us before returning it. LUMORA will review the issue and provide appropriate return instructions.
RETURN ADDRESS
Approved returns should be sent to:
Nobilitas LLC
Şahincili Mah. 518 Sok. No: 40 D: 9
Altınordu, Ordu
Türkiye
Customers are responsible for ensuring that the returned package reaches the return address safely.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider additional processing time after LUMORA issues the refund.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at ozkandongez7@gmail.com as soon as possible after delivery.
Please provide your order number and clear photographs of the item and packaging.
We will review the situation and, where appropriate, provide a replacement, refund, or other suitable resolution.
PRE-ORDER ITEMS
Some LUMORA products are offered on a pre-order basis.
Pre-order products may have a longer fulfillment period than in-stock products. The estimated fulfillment period displayed on the individual product page applies to that specific item.
If LUMORA becomes unable to fulfill a pre-order within the stated or otherwise applicable timeframe, we will contact the customer regarding the delay and available options.
FINAL SALE ITEMS
If an item is specifically identified as final sale on its product page, it may not be eligible for return unless it arrives damaged, defective, or materially different from what was ordered.
CONTACT
For return and refund questions, please contact:
ozkandongez7@gmail.com
LUMORA
Nobilitas LLC