Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

LUMORA ships internationally, including to customers in the United States.

FREE STANDARD SHIPPING

Standard shipping is complimentary on LUMORA orders.

PROCESSING TIME

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability.

Products marked as PRE-ORDER are subject to the estimated fulfillment period displayed on the individual product page.

SHIPPING TIME

After your order has been processed and shipped, delivery time depends on the destination, carrier, customs procedures, and other circumstances outside LUMORA's control.

Tracking information will be provided when available.

CUSTOMS & IMPORT FEES

International orders may be subject to customs duties, taxes, brokerage fees, or other import charges imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, taxes, or import-related charges imposed by the destination country are the responsibility of the customer.

LUMORA does not control customs processing times or charges imposed by local authorities.

DELIVERY DELAYS

Although we work with our shipping partners to deliver orders as efficiently as possible, delays may occur due to customs clearance, carrier disruptions, weather, holidays, incorrect address information, or other circumstances beyond our reasonable control.

If a significant delay occurs, please contact us at:

ozkandongez7@gmail.com

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to LUMORA because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be reshipped.

LOST OR DAMAGED PACKAGES

If your package appears to be lost, damaged, or incorrectly delivered, please contact us at ozkandongez7@gmail.com with your order number and available tracking information.

We will review the shipment with the carrier and assist you with the next steps.

PRE-ORDER SHIPPING

Products identified as PRE-ORDER may require additional fulfillment time.

The estimated fulfillment period will be displayed on the relevant product page. Pre-order items may ship separately from in-stock items when applicable.

CONTACT

For shipping questions:

ozkandongez7@gmail.com

LUMORA
Nobilitas LLC